Delivery Policy

Delivery Times

Shipping and Handling is free on all products

United States

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States:

Please allow us a time-frame of 18-36 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 58 Business Days.

We apologise for any inconveniences that may occur; as in individual cases we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus shipping, though infrequently, can be delayed. If you haven’t received your item by the stated time-frame then you should contact us immediately using the contact form.

COVID-19 UPDATE:

Be prepared for delays

Due to the current COVID-19 crisis and economies & operations negatively impacted all around the world, shipping times will take longer than expected and a delay of 2-4 weeks can occur.  Mail and couriers have started to deliver on weekends now in order to clear the backlog and everyone is working safe and hard in these unprecedented times.

Tracking & Notifications

  • We will send you an email with your tracking information once it is available.

Missing Package(s)

In the unlikely event your item(s) haven’t arrived, check the following things:

1) Has one of your flatmates picked up your item?
2) Is there a similar address nearby where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package

If those 3 steps were unsuccessful then you should contact us immediately using the contact form.

We’ll respond quickly and get the issue sorted!

SMART | Pop Artist Gift Shop wishes you a pleasant shopping experience!